Refund policy

 

Returns Policy

We have a 14-day return policy, which means you have 14 days from the date you receive your item to request a return.

To be eligible for a return, your item must be:

  • In the same condition as received

  • Unworn and unused

  • With all original tags attached

  • In its original packaging

You will also need your receipt or proof of purchase.

How to Start a Return

To request a return, please contact us at sisiboutiqueltd@gmail.com.

Returns must be sent to the following address after approval:

Sisi Boutique Ltd
70 Rosemary Road
Clacton-on-Sea
CO15 1TE
United Kingdom

If your return is approved, we will provide instructions on how and where to send your parcel.
Items sent back to us without first requesting a return will not be accepted.

Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

Damaged or Incorrect Items

Please inspect your order upon receipt and contact us immediately if:

  • The item is faulty

  • The item is damaged

  • You received the wrong item

We will assess the issue and resolve it as quickly as possible.

Non-Returnable Items

The following items cannot be returned:

  • Sale items

  • Gift cards

  • Items that have been worn, washed, or damaged

  • Hygiene-sensitive items (e.g. bodysuits, swimwear, earrings)

Please contact us if you are unsure whether your item is eligible for return.

 

European Union Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason and without justification.

Returned items must be in the same condition as received, unworn or unused, with tags attached and in original packaging.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved:

  • Refunds will be issued to your original payment method

  • Please allow up to 10 business days for the refund to be processed

  • Your bank or card provider may take additional time to post the refund

If more than 15 business days have passed since approval, please contact us at sisiboutiqueltd@gmail.com.